Privacy Policy

The following Privacy Policy outlines how Lamb & Co Property Ltd (company number 7964759), Lamb & Co Lettings Ltd (company number 14514365), and Lamb & Co Holdings Ltd (company number 15574154) uses personal information collected from you when you use our website. 

Lamb & Co Property is committed to protecting your personal information in accordance with the General Data Protection Regulations (GRPR).

This document will outline:

• What data we collect
• How we collect your data
• How we will use your data
• How we store your data
• How we use cookies
• The type of cookies we use
• How you can manage your cookies
• Privacy policies of other third party websites
• Changes to our privacy policy
• How to get in touch with Lamb & Co Property
• How to contact the ICO 

What data we collect

When you contact Lamb & Co Property by filling out forms on our website or by contacting us via email or telephone, we may collect and store personal data in order to deal with your request. This may include the information you provide when requesting a free property valuation or when enquiring about a property, and may include:

• Your full name
• Address
• Email address
• Telephone number

We may also collect additional information once you engage with us for services or products relating to estate agency, which may include:

• Gender & marital status
• Nationality & National Insurance Number
• Employment & tax status
• Residential status & time at your current or previous address
• Financial information such mortgage agreements, bank account details etc.

How we collect your data

When you enquire or register for products or services provided by Lamb & Co Property we may collect personal information from a number of sources.

Most of the personal information we have will have been provided by you during the course of our relationship, either through filling in a form on the website, via telephone, email, or face to face contact.

How we will use your data

In line with the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your personal information are:

• With your consent. (You’re able to remove your consent at any time. You can do this by emailing info@lambandcoproperty.co.uk or calling 01255 422240)
• We have a contractual obligation
• We have a legal obligation
• We have a vital interest
• We need it to perform a public task
• We have a legitimate interest

Lamb & Co Property will use your information to provide you with the products or services you require, in addition to answering any questions you may have. For the purposes of the website these may include:

• Responding to your website query via email or telephone
• Providing a free valuation of your property
• Providing an accurate quote in regards to our products or services
• To identify any issues with and improve your website experience

We may also use your data to provide you with the estate agency service you have asked us to provide, which may include:

• Helping you sell your property
• Valuing your property
• Finding a property to purchase
• To provide a tenancy agreement

Sharing your data

We may be required to share your personal data with the organisations set out below for the purposes of fulfilling the above. 

• Service providers such as IT administrators and software providers
• Professional advisers required to process your product or service such as lawyers, bankers, accountants and auditors
• HM Revenue & Customs
• Third-party marketing providers (only when consent has been given)
• Third-party organisations who we may choose to sell, transfer or merge part or all of our businesses with. 

All third parties will be vetted to ensure they respect the security of your personal data and treat it in accordance with this privacy policy and the General Data Protection Regulation.

How we store your data

Any data you provide to Lamb & Co Property via a contact form on the website will be stored within our secure cloud-based server. All other personal data will be stored on our computer systems and paper record, which are subject to strict security procedures to ensure information is not accessed by unauthorised personnel and damaged, destroyed or misused. Access to your information is restricted and we have additional security measures used to protect your data.

We will keep your personal information for as long as is reasonably necessary for the purposes of fulfilling your enquiry or chosen product or service, as well as to fulfil our legal and regulatory obligations.

By law, we are required to keep basic information about our customers (e.g. contact details, proof of identity, financial and translation data) for six years after they cease being a customer and also for tax and contractual legal obligations.

How we use cookies

A cookie is a small file that is placed on your device when you visit our website. We use cookies to track what you do on our website. This may include:

• Your IP address
• Type and version of your device and internet browser
• The pages you visit on our website
• the time/date you accessed the website
• How you arrived on the website e.g. search engine, direct, social media
• How long you spent on the website

We will use the information collected via these cookies to improve our website and to track the effectiveness of marketing via third-party platforms such as Google Ads.

How you can manage your cookies

You can stop cookies from being placed on your device, however, this may prevent you from using some of the tools available on our website. 

To change your cookie settings, please access your web browsers settings. All browsers are different, and you can find out how to access and amend your cookie settings here.

Privacy policies of other third party websites

Our website may at times link to other websites for your information or convenience. These may operate independently from Lamb & Co Property and therefore have their own privacy policies, which we recommend you review before accessing the sites.

Where websites are not owned or controlled by us, Lamb & Co Property cannot be held responsible for their contact or data privacy practices. 

Changes to our privacy policy

From time to time, we may make updates to our privacy policy so we recommend you review this notice regularly.

Your data protection rights

Under the General Data Protection Regulations (GRPR) law, you have the right to:

• Ask us for copies of the personal information we have stored about you.
• Ask us to amend the information if you believe it is inaccurate or complete information you feel is incomplete.
• Ask us to delete your personal information in certain circumstances.
• Ask us to restrict the processing of your personal information in certain circumstances.
• Object to the processing of your personal information in certain circumstances.
• Ask us to transfer your personal data to another organisation in certain circumstances.

You are not required to pay to exercise your rights, and should you make a request we have one month to respond to you.

Please contact us by emailing enq@lambandcoproperty.co.uk or calling 01255 422240 if you wish to make a request. 

How to get in touch with Lamb & Co Property

If you have any questions or concerns regarding this privacy policy, please contact Lamb & Co Property by emailing enq@lambandcoproperty.co.uk or calling 01255 422240.

How to contact the ICO

If you feel we have not addressed your privacy concerns in a satisfactory manner then you may contact the Information Commissioner’s Office by writing to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or calling 0303 123 1113.

Updated: 29^th August 2024.